Industry Forum

AS13100_RM13000 8D Problem Solving


This course covers the training syllabus requirements of AS13100 and AESQ Reference Manual RM13000 8D Problem Solving. The AESQ Reference Manual RM13000 mandates the use of the Eight Disciplines (8D) approach to structured problem solving to provide a repeatable structured approach irrespective of customer.


2 days


The 8D approach provides organisations with a step by step approach to problem solving activities:

  • D0 - Implement Immediate Containment and Prepare for 8D
  • D1 - Form the Team
  • D2 - Define the Problem
  • D3 - Develop Containment Actions
  • D4 - Identify and Verify Root Causes
  • D5 - Identify Corrective Action
  • D6 - Implement Corrective Actions
  • D7 - Define and Plan Preventive Action
  • D8 - Recognise the Team

Following a robust problem solving approach is critical to ensure that root causes are correctly identified and eliminated to prevent future occurrence of repeat issues. The AESQ RM13000 requires that suppliers use the 8D process to respond to a customer request for corrective and preventive action.

Who should attend?

The course is primarily aimed at those who will lead supplier 8D problem solving activities.
The AESQ RM13000 standard states that "The correct training of 8D practitioners is key to the successful outcome of the process. Each supplier shall employ or have access to a problem solving practitioner who has been trained by a training provider meeting the requirement of the training syllabus".

Course Outline

  • AESQ RM13000 introduction and requirements
  • Problem solving overview
  • Root causes vs firefighting
  • Problem detection
  • Problem solving and standard work
  • 8D steps overview
  • Communication and listening
  • D0 – Immediate containment, escape points
  • D1 – Form the team, effective team-working
  • Stakeholder management in problem solving
  • D2 – Define the problem
  • Data collection and analysis tools
  • Is/ Is Not analysis, functional analysis
  • D3 – Develop containment actions
  • D4 – Identify and verify root cause(s)
  • Brainstorming, cause and effect analysis, 5 Why, Fault tree analysis
  • D5 – Identify corrective actions
  • Human factors and mistake proofing
  • Visual management and standard work
  • D6 – Implement corrective actions
  • Management of change overview principles
  • Verification techniques and control plan linkage
  • D7 – Define and plan preventative actions
  • Problem solving and FMEA alignment
  • D8 – Recognise the team
  • Documentation for problem solving

Benefits and Learning Objectives

The 8D problem solving approach can be applied to a wide variety of issues such as quality, equipment downtime, process audit failure etc. The robust application of 8D problem solving will support:

  • Improved customer performance - quality and delivery
  • Reduced costs of non-performance
  • Improved process adherence and efficiency


Upon completion of the course, you will receive an Industry Forum AS13100_RM13000 8D Problem Solving Practitioner Certificate.

Accreditation as an 8D Problem Solving Practitioner is through course attendance, an exam and subsequent submission of an example of the practical application lead by you which demonstrates the problem-solving approach, tools, and techniques gained from this course. The submission is reviewed by one of our Industry experts with accreditation being issued on demonstration of the application of the necessary skills and techniques.

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