Despite increased efforts in development and production processes aiming to provide customers with mature, robust and conforming product, deviations from the expected state can occur when used in the field. Depending on the type of complaint, potentially nonconforming parts or automotive components are replaced and can be requested for analysis by the manufacturer (OEM) or by the supplier via the OEM. The VDA Volume Field Failure Analysis provides a comprehensive approach to identifying causes. (OEM) or by the supplier via the OEM. The VDA Volume Field Failure Analysis provides a comprehensive approach to identifying causes.

This course is designed for people working within the automotive supply chain, including those working in purchasing, design and development, engineering, production, warranty, quality and sales.

• You will be familiar with the essential contents and requirements of the VDA volume Field Failure Analysis.
• You will be able to apply the field failure analysis methodology correctly in your own working practice.
• You will be familiar with the sequence of the failure analysis process, the concept and parts analysis.
• You will know how to plan, implement and anchor the entire failure analysis process in your own organisation.
• You will be familiar with the NTF process, special processes and the problem-solving process.

At the end of the training, delegates will understand the VDA requirements around Field Failure Analysis and be able to establish a warranty management process within their organisation.

After passing the knowledge test you will receive a VDA QMC certificate of qualification.