April 12, 2019 Industry Forum Blog The big question for many organisations starting on NPI improvement journey is: What should they do first? A good starting point is to complete an internal analysis to identify strengths and weaknesses. This approach can be both more cost effective and can help to prioritise improvement activities. To facilitate this internal analysis, a robust self-assessment tool can provide people with a method to step back, reflect on current processes and make objective decisions on where the improvements need to focus. The company can then decide how best to approach improvements to processes and to build the capability to use them effectively. Earlier this year Industry Forum launched a free NPI self-assessment tool to help organisations start their NPI improvement journey. Since the launch of the NPI self-assessment tool we have received responses from organisations across multiple manufacturing sectors (including automotive, aerospace, health, food and process). Respondents to the NPI self-assessment have covered most organisational functions including project management, quality, design engineering, manufacturing engineering, supply chain, senior management and manufacturing. This has highlighted that concern with NPI success is business wide. In this article we will share some of the analysis results across the self-assessments completed and talk about common weak areas identified for improvement. Before we get to analysis results here is your chance to complete the free NPI self-assessment if you have not already done so. Click here to take the Free NPI self-assessment and receive your individual feedback report Fig. 1: Summary of NPI self-assessment responses Fig. 2: Industry forum NPI model for Launch excellence The NPI Process Pillar is by far the biggest area of concern highlighted in NPI self-assessment responses. 59% of responses (see Fig. 1) within this pillar showed it as an area of concern for the respondents. It is also one of the key process pillars in the Industry Forum NPI model for Launch Excellence (see Fig. 2). Successful NPI processes are aligned to business needs and agreed with all stakeholders. Lack of stakeholder commitment is often seen either due to a cumbersome NPI process or the process not being rigorous enough to produce the desired NPI results (enough to pass an audit but not to deliver success). This is also an area where best practices start must be adapted to best fit the context of individual organisations. It all comes down to having a ‘right-sized’ NPI process that meets the business needs. So how do we get to this right sized NPI process? The right sized NPI process definition should: Be adaptable to both simple and complex situations (not forcing simple product launches to follow over-complex processes designed for the worst case). Have a clear definition and buy in from a cross-functional team to agree the expected activities, deliverables and clear decision making for NPI (including customer requirements such as APQP). Have buy in from a cross-functional team on the standard work output for each activity within NPI process. Have measures for process adherence and NPI outputs agreed and implemented within teams. How long does it take to define a robust NPI process? Industry Forum normally facilitates this through a four days NPI Process Pillar workshop as a closed course at your site. This workshop includes reviewing the existing NPI process, defining a suitable future state with cross functional team and defining measures for sustained implementation of the new NPI process. The team should then trial the process (either in sections or as a whole) to ensure it delivers the objectives before it is rolled out across the organisation. For more information on the improvement facilitation support please contact enquiries@if.wearecoal.work
April 12, 2019 Industry Forum Blog As we all know IATF 16949 requires us to carry out Measurement System Analysis to analyse the variation present in the results of each type of inspection, measurement and test equipment system identified in the control plan. IATF clause:- 7.1.5.1.1 Measurement system analysis. The NOTE attached clarifies focus on:- Prioritization of MSA studies should focus on critical or special product or process characteristics. IATF Annex B: Bibliography – supplemental automotive then gives us a number of different approaches such as AIAG MSA , ANFIA AQ024 MSA or VDA Volume 5 Capability of Measuring Systems Measurement System Analysis (MSA) Measurement Systems are so much more than the measuring instruments and Gages that are used for measuring. The measurement value that we see is a result of the measurement process being carried out by: The Measuring instrument (Equipment) The person using the measuring instrument (Appraiser) The Environment in which the system operates The Methods used for setup and measurement of the parts The tooling and fixture that locates and orientates the part being measurement The software that performs calculations and outputs the result The reading that you obtain is influenced by each one of the above. The extent to which each of the above parameters affect the reading may vary from one situation to another. However, each one of these influences can be looked at as factors introducing variation in the process of measurement. Why MSA A measurement system tells you in numerical terms important information about the part that you measure. How sure can you be about the data that the measurement system delivers? Is it the real value that you obtain out of the measurement process, or is it the measurement system error that you see? Measurement system errors can be costly, and can affect your capability to obtain the true value of what you measure. It is often said that you can be confident about your reading of a parameter only to the extent that your measurement system can allow. For example, a process may have total tolerance to an extent of 30 microns. The measurement system that you use to measure this process, however, may have an inherent variation (error) of 10 microns. This means that you are left with only 20 microns as your process tolerance. The measurement system variation is eating into your process tolerance. How does MSA differ from calibration? Calibration is a process to compare the measuring instrument against standards of known value and uncertainty, and correct the difference if any. Calibration is done under controlled conditions and by specially trained personnel. However on the shop floor, where these instruments are used, the measurement process is affected by many different factors such as method of measurement, appraiser’s influence, environment and the method of locating the part. All these can introduce variation in the measured value. It is important we assess, measure and document all the factors affecting the measurement process, and try to minimize their effect. The complete process used to obtain measurement. (Man, Machine, Material, Method, Environment). Discrimination The number of groups within the process data that the measurement system can discern is used as a quality check of the measurement system; if the number of categories is low, or the measurement samples are clustered compared to a relatively large tolerance zone the measurement system might be poor. If the measurement system’s discrimination is inadequate, it may not be possible to accurately measure process variation or quantify measurements for individual parts. The ability of the gauge to detect changes in the characteristic being measured and discriminate between measurement values is very important. The amount of change from the reference value that an instrument can detect and faithfully indicate helps us to understand if the discrimination is acceptable. Discrimination looks at the measuring equipment and is typically considered to be the smallest graduation on the scale of the instrument. When should MSA be applied A measurement systems analysis study may also be required when: There is a new manufacturing process There is a new product to manufacture There are customer concerns There are internal quality issues There is a change in process capability There is a change in skill level The study will aim to identify the elements of the total process variation which is due to the measurement system and the element which is due to actual part variation. How will MSA benefit my organisation MSA helps reduce both the type of risks associated with measurement of a process and making decisions, the risk of False Alarm and the risk of Missed Opportunities. Industry Forum are able to offer training and support related to MSA so if you are intrested and would like to find out more then please contact us at enquiries@if.wearecoal.work
April 10, 2019 News New government-backed programme to improve UK manufacturing competitiveness and productivity is open for business; new “NMCL” approach has been successfully piloted by companies in the North West of England. Birmingham – 9/4/19 – A £16 million programme to help make the UK’s advanced automotive manufacturing supply chain more competitive was launched by Business Secretary, Greg Clark, last week (April 5th 2019). SMMT Industry Forum – the organisation set up by the UK government, the Society of Motor Manufacturers and Traders (SMMT) and vehicle manufacturers to improve the competitiveness of the UK’s automotive supply chain – is to play an important role in the new initiative. The National Manufacturing Competitiveness Levels (NMCL) programme, is funded by the government as part of its Industrial Strategy, and Automotive Sector Deal, and has been jointly developed by the automotive and aerospace sectors. It aims to assess and improve competitiveness, raise workforce capacity and increase productivity of all types of UK manufacturers. Along with other national providers SMMT Industry Forum will support the programme by helping companies understand how they can develop their business to become more competitive and win more orders. SMMT Industry Forum already has a successful track record in this area, including improvement delivery in the government-funded Long Term Automotive Supply Chain Competitiveness (LTASC) programmes which created and safeguarded jobs, trained people and leveraged £41m private investment. It has also been involved in piloting the new NMCL model in the North West of England. “What NMCL brings to the forefront is a set of criteria to benchmark against,” says Andrew Simms, managing director of Unilathe Ltd, a manufacturer of machined and fabricated components for the aerospace and automotive sectors that has participated in the NMCL programme as a test case. “As part of that process, you get the opportunity to talk about and address areas that need more focus. It sets a basis for a much more mature relationship with your customers.” Dr Chris Owen, Chief Executive of SMMT Industry Forum, commented, “We’re delighted that NMCL has now been endorsed by government in this way. We have taken over 25 years of experience operating in Automotive and Aerospace sectors to develop this approach to help manufacturers understand their current capabilities and competitiveness and quickly work out where and how to invest to make big improvements. NMCL is now very much open for business and we’re looking forward to helping more than 170 companies achieve their potential.” NMCL is designed to help manufacturers of all sizes and stages of development understand how competitive they currently are and develop the specific business capabilities they need to boost their performance. The programme includes an in-depth competitiveness assessment based on company capabilities and the views of key customers. This data is then applied to investment decisions across six areas of competitiveness; quality, cost, delivery, flexibility, products/technology and customer experience. Projects are tailor-made for each manufacturer and focus on boosting competitiveness, increasing ‘value-add’ and winning more orders. Companies can undertake 6 month focussed improvement projects through to multi-year company transformations depending on their potential and ambition. Organisations can register their interest to take part in the NMCL programme by completing by completing a short questionnaire on the NMCL website. Greg Clark, Secretary of State for Business, Energy and Industrial Strategy (BEIS) has announced the selection of the National Manufacturing Competitiveness Levels (NMCL) programme as the mechanism to deliver the government’s national supplier competitiveness and productivity improvement initiative, as outlined in the government’s Industrial Strategy. The NMCL project team at Unilathe. The NMCL project team at Unilathe. Dr Chris Owen, chief executive of SMMT Industry Forum, commented, “We’re delighted that NMCL has now been endorsed by government in this way.” Stoke-on-Trent-based Unilathe, which is a supplier to both the aerospace and the automotive industry has taken part in an NMCL pilot programme.
March 18, 2019 Industry Forum Blog Companies within the Aerospace industry have long since recognised that although they compete to gain market share, they also share common challenges. In the past they have created differing techniques and methods to try and achieve the same results. To address this, the aviation, space, and defence industry established the International Aerospace Quality Group (IAQG) for the purpose of achieving significant improvements in quality, delivery, safety, and reductions in cost, throughout the value stream. This organization includes representation from companies in the Americas, Asia/Pacific, and Europe. One of the more tangible results of the group’s activities is the release of a number of industry recognised standards. AS9145 Advanced Product Quality Planning (APQP) / Production Part Approval Process (PPAP) was released by the IAQG in November 2016 to document the common approach to be used for the advanced quality planning for new product designs, new process designs, changes to existing designs and processes and also covering changes in sources of supply. This standard improves both the quality of the product and process design by defining an aerospace sector agreed 5 phase approach. This approach was taken from the automotive industry and is gaining traction as best practice across a number of manufacturing sectors. Focusing on the “advanced” element of APQP it is clear that it provides a planning tool which ensures a proactive approach for new product introduction. This results in a cleaner product introduction and a significant reduction in the amount of work being required to fire fight problems during early product launch. APQP as defined by AS9145 sequences the application of tools and techniques which support vertical product launch. In simple teams commit resources in advance to support problem free introduction of product instead of committing resources to fixing problems because the planning was not adequate. APQP defines the sequence that tools and techniques should be implemented in support of the goal of vertical product launch and the pursuit of zero defects. Industry Forum is pleased to announce the availability of a number of training courses in support of the techniques and methods suggested within the AS9145 standard. To find out more about AS9145 APQP/PPAP and how Industry Forum can support your journey of improvement see our relevant courses: AS9145 – APQP Essentials for Aerospace (1 Day) AS9145 – PPAP Essentials for Aerospace (1 Day) AS9145 APQP and PPAP Essentials (2 Days) AS9145 APQP and PPAP Practitioner (5 Days)
March 11, 2019 Articles With increasing pressures from consumers on short delivery times, track and trace functionality and a solid returns process, the pressure on logistics and distribution has never been so great. Reports from manufacturing groups indicate that Logistics and Distribution costs typically range between 5 – 15% of the cost of sales. Recent reports around additional costs for e-commerce suggest that this can be more than double for a purely e-commerce operation compared with the traditional models of supply. Pair that with the current political uncertainty and ever increasing demands to drive down costs, we ask whether the current logistics and distribution arena is at breaking point? Customer expectations have evolved rapidly in recent years; many calling this ‘The Amazon Effect’. Demand for responsive, high performing logistics solutions is being recognised across all sectors and all sizes of companies. We believe that a fresh approach to logistics and distribution strategy and management is essential to yield significant improvements in both service and cost reduction. Over the past couple of decades we’ve seen huge developments in logistics service providers. The majority of companies look to outsource these services where possible, often finding that there are both cost and service advantages to doing this. It’s true to say, that the initial move away in-house logistics and distribution to a seasoned 3rd party provider is often the time that the biggest benefits and cost reductions are achieved for many companies. But what about the years to come? With pressures to continually reduce costs often noted by industry professionals in logistics and supply chain operations roles, the practicalities of delivering consistent and worthwhile improvements can be extremely challenging. Part of the problem lies within the heavily structured RFQ and re-tendering process that many companies find themselves trapped within. With a process so rigid, there is almost no room for innovation and re-tendering inevitably becomes a penny pinching exercise. This causes frustration for all involved, and, doesn’t achieve the improvements that are desired by many. The process of re-tendering is often complex, requiring forecast volumes and movements to be provided based on unreliable information and an upfront commitment to these forming the basis of any future contract. This uncertainty leaves all parties feeling exposed and at risk of incurring substantial losses if forecasted volumes, networks or customer demands change. At Industry Forum, we take a fresh approach to logistics and distribution. By evaluating your current performance, the performance of any existing contracts, taking time to model your future requirements and understand the service expectations of your customers and the business, we provide you with a solid basis for negotiating significant improvements for your entire logistics and distribution operation. We talked to Richard Perriman, Vice-President of Supply Chain Development for Horizon International Cargo, to understand how this approach has benefited a number of his clients. Richard said “As one of the UK’s leading privately owned logistics organisations, we often receive unsolicited invitations to participate in RFQ processes. In many cases, the invitations are received with a broad, top line scope of requirements and an accompanying rate spreadsheet for completion. This practice only allows a bidder to respond with a “like-for-like” price for providing precisely the same solution as the incumbent provider – and gives little or no opportunity to add value or explore potential advantages for the client. Ultimately, this means that the client may, at best, achieve minimal cost savings, but miss out on realising significant improvements to their supply chain processes – which has the potential to reduce both direct and indirect costs by a considerable margin; far greater than any minimal rate saving.” But for some clients, a fresh approach to tendering for third party logistics services has allowed them to realised unprecedented benefits. Richard shared with us the details of one such particular case. “In a recent case, a prospect, who is now a client, agreed reluctantly to meet with us at the 11th hour of a protracted RFQ process. Within 30 minutes of our first meeting, we were able to identify cost savings in excess of £300,000 year-on-year, simply by applying a slightly tweaked process that the client had been unaware of. Our eggs-for-eggs pricing per FCL container was on a par with our competitors, so had we not engaged in that meeting the client would be paying £300,000 more p.a. than they are now. Obviously, it is not always possible to achieve such significant savings, however to simply award business to the lowest bidder, without exploring potential areas for improvement certainly reduces the scope for significant “wins”.” In return for a small investment of time, and openness to a different approach, you could achieve savings you never thought possible. If you want to make a change, but you’re not sure what to do, contact us today to arrange a confidential chat with one of our consultants. Our services around network remodelling, data and cost benefit analysis could also provide a useful insight as to potential improvement opportunities in your operation. We can support you through the end to end tender, negotiation and contract process to ensure you get the best deal possible. We can support you through project management of any transfer of goods and services as required. Make the most of your logistics and distribution operation by innovating with Industry Forum. Take our free self-assessment of your logistics and distribution Find out more with our courses: The Principles of Distribution and Logistics (3 Days) APICS Certification in Logistics, Transportation & Distribution (CLTD) (3 Days)
March 7, 2019 Industry Forum Blog For almost any manufacturer, accelerating the time to market of new product introduction is a key strategic imperative within the constantly changing nature of today’s market environments. Aspirational growth targets are fundamental to future business strategy and a large part of achieving this growth will involve the introduction of new opportunities and new products into the business. Accomplishing a seamless new product launch is therefore critical in an organisation’s ability to meet both the constantly evolving market demands and internal growth targets identified within the business strategy. Executing a seamless new product launch however, is a challenging endeavour when taking into consideration the complexity of collaborating with multiple business functions such as engineering, planning, manufacturing, quality assurance and supply chain. Challenge There are various ways in which projects can be approached and a host of ‘methodologies’, ‘frameworks’ and ‘processes’ have been developed over the years. Choosing the right project management approach for your organisation can be a challenge. On the other hand if we think about some of the reasons for NPI project failures the usual suspects come to mind – Failure to set expectations and manage them Lack of communication at any level Inefficient documentation and tracking of progress Competing priorities Disregard of project warning signs / risks Poor planning and/or inadequate structure of process Poor project leadership or implementation – inadequately trained project managers or project teams Inaccurate cost estimates The good news is while every project is unique, there are a number of core Project Management principles which underpin success. Solution As part of a robust NPI approach, organisations must have a Project Management structure that establishes the key stakeholder activities, communication, risk management, lessons learned, change management and customer management. Without good project management embedded many organisations find themselves ‘firefighting’ NPI projects to launch. For a successful product launch project management needs to be a specialist skill on a par with other technical and business skills What to do? A good starting point would be to have a definition for project in your organisation and separate it from business as usual. Following this define a structured project management approach. Something to remember is that following a structured project management approach will help us not only to produce successful result for projects today but over a period of time consolidate on the business as usual activities too. Here are some simple questions to ask within your teams and define your improvement areas related to project management – Do we all have a common understanding and awareness of project management principles? Do we have a project management approach established with a structured project planning process? Do we have effective communication in project teams from start to end of projects – consider planning, assigning, monitoring, controlling and close out of projects? Do we effectively manage project risk and changes in the team? Do we continuously improve our project management methodologies with a lessons learned feedback loop? If you can consistently answer yes to all of the above questions than you are not far from having a strong project management pillar in the NPI model. Consider this is as another successful step taken on the journey to achieve product launch excellence. If you are not quite there, Industry Forum offers both in-house and open courses, as well as one-two-one support to help you on your way to product launch excellence. Contact us today for a no obligation discussion about your requirements.
March 7, 2019 Industry Forum Blog As we welcome in the new financial year for many companies, it’s time to spring clean your stores and refresh your inventory policy. “The holy grail of Supply Chain is having the right stock of the right product is ever elusive…you’ll never get it right 100% of the time – but you can get close if you stage agile, adapt and review your inventory policies. “ Getting this right will improve a whole host of things throughout your entire supply chain; warehousing and logistics costs, procurement saving opportunities, write down savings and availability improvements, ultimately leading to increased sales revenue and a healthier bottom line. With experience in reducing inventory by 25% and generating a 2% uplift in sales as a result of better management of inventory policy, our Supply Chain experts can support you through this change. Identify your core range. Before we can do anything, we have to define our Core. Whatever your business, industry or market – defining your core will give focus to your business. Defining your Core product can be done in various ways. This could be determined by sales volume, overall revenue, profit, key customers, strategy…it’s really up to you. How to determine your Core As a general guide, best practice is to use a Pareto classification method. Remember, reviewing your core on regular basis is advisable (annually is most common). This approach is popular because: It’s based on rules and logic that everyone can understand It’s easy to ‘tweak’ the boundaries and rules for modelling It focuses attention on the part of your business that delivers the most revenue – focus where it matters! Regular reviews and reclassification of products with revised Pareto Core identification reduces the risk of outdated stocking policies, overstock and stock outs Explaining the Pareto Principle The Pareto principle (also known as the 80/20 rule, the law of the vital few, or the principle of factor sparsity) states that, for many events, roughly 80% of the effects come from 20% of the causes. The principle was first suggested by management consultant Joseph M. Juran. Richard Koch authored the book, The 80/20 Principle, which illustrated some practical applications of the Pareto principle in business management and life – “80% of sales come from 20% of clients”. Mathematically, the 80/20 rule is roughly followed by a power law distribution (also known as a Pareto distribution) for a particular set of parameters, and many natural phenomena have been shown empirically to exhibit such a distribution. Popular Pareto Classifications A basic Pareto class groups products into 3 categories – A, B and C. The Best practice method assigns the top 80% to category A, the next 15% to category B and the final 5% to category C. If we consider this graphically in the below example we can see the boundaries of our categories: This basic Pareto classification will give you a solid starting point. Once you’ve assigned your categories, you can begin managing the groups with different rules and urgency. Inventory Management Identifying your core is merely a tool. Management of the different categories is crucial to get the benefits you desire. Below are my guidelines for inventory management of the three ABC categories. Category A – These are your key revenue generators. They are typically consistent, high volume, low variation sellers. Service should be high, stock should be turned frequently, availability is key here. You should not go out of stock of these products. Forecasts should have a high accuracy. Good service from your suppliers is vital here. If managed correctly, orders should be frequent and at fairly regular volumes so physical stock holding can be managed as lean as possible. Many may think that these products should have a tonne of stock – they’re crucial after all. In reality – this is your most consistent, easy to plan and most predictable product area. You should be aiming for the minimal stock cover that gives you protection for expected variability. Dependent on your supply chain, you could be ordering this product on a daily basis – using a Just-In-Time approach. Category C – These products are your tail – the hardest and most costly to manage. Sales are erratic, sporadic and vary enormously in quantity. Efforts here should be focused on managing your way AWAY from stocking and selling these products at all!! A ‘bin-level’ stocking policy is a great strategy for these items. Maintaining maximum and minimum inventory levels allows you to determine the level of stock you want to hold (and the cost of that) whilst minimising the amount of time that you need to spend managing these products. Time spent here does not yield a return. These products should be passed to category managers, marketing and R&D to search for ways to relaunch, phase out, or transfer sales on these items to your category A and B products. If possible, you should seek to outsource the supply of these products and act simply as a vendor to your customers. Category B – These are typically where you will spend most of your time. This is where the importance of a flexible supply chain is key. These items sell fairly regularly, in perhaps a ‘spike-y’ fashion. They could be seasonal items that sell only in certain periods of the year. They could be low volume sellers. You should plan to stock the most cover on these items. They contribute significantly to your revenue, but it’s not possible to have these available at all times without extremely high levels of stock holding (which would be financially crippling). Consignment stocks, vendor owned inventory and a good stock return policy with your suppliers can alleviate some of the challenges with category B items. It’s also important to watch the fringes of category B – which items could become category A’s or category C’s in future? The next level of Inventory Optimisation Once you’ve got to grips with the ABC classification, you can add another dimension to give a wider range of categories. This should be defined in line with your business strategy – giving you information to make changes towards your goal. A common advanced Pareto classification is ABC (based on Sales Volume), XYZ (based on cost of stock – unit price). This dual approach gives us 9 different classification groups: AX – biggest sales volume, lowest cost, through to CZ – lowest sales volume, highest cost AX are your lowest risk products – high volume, stable sales with low cost of product. These are the products you should aim to always have available. CZ are your highest risk products – low volumes, often volatile of sporadic sales patterns, with a high cost of stock. These items could be managed with vendor owned inventory if you purchase your goods for sale, or with consignment stocks and minimum order quantities if you manufacture your goods. Looking at ways to reduce your liability on these items should be a priority. Tailor your strategy for each category Remember – the classification is simply an indication of how the group of products should be managed. Your inventory policy, rules and strategy from a supply chain point of view should be tailored to the specific demands of each category to deliver the best possible results. I hope this has given some useful insight into the different approaches for managing your own product range. I promise it’s easy once you get started. Just be clear on your strategy, and strict on your policies… The benefits won’t be realized overnight, but with a sound inventory policy they will come in time.
March 7, 2019 Industry Forum Blog It is important to validate all processes and controls to ensure that they are fit for purpose and in full operation. As an example IATF 16949 requires us to conduct Internal Audits at system, Manufacturing process and Product levels covered in the following clauses:-. 9.2.2.2 Quality System Audits 9.2.2.3 Manufacturing Process Audits 9.2.2.4 Product Audits. In addition IATF Annex B: Bibliography – supplemental automotive then breaks the audit process down into different approaches including Layered Process Audits. Layered Process Audits (LPA) LPAs are not just confined to the Quality Department, but also involve employees at all levels in the auditing process. Supervisors conduct frequent process audits in their own area, while higher-level of management can conduct the same audits less frequently and over a broader range of areas. These audits also would also typically include integrated corrective and preventative actions taken either during, or, immediately after the audit. A well deployed LPA system drives a culture of accountability, process control and continuous improvement. The result can be this minimises effort and tighter alignment towards organisational goals, these can be the key success in the highly competitive automotive market. Layered process audits program includes critical things: Top management support:- a single individual from top management should be assigned overall responsibility for the Layered Process Audits. Communication of the value to employees:- auditors are pulled from across the organization, including all levels of management Impactful Audits;- a set of simple audits, which do not require specialized knowledge to conduct, and have focus on high-risk processes. A system of reporting:- follow-up that exposes problem areas and ensures containment and corrections are put – and held – in place How Will LPA Benefit the Organisation When applied effectively LPA audit can provided benefits including some of the following:- Reduce Waste Improve cash flow Improve product quality and customer satisfaction Increase right first time Reduce quality incidents (scrap, rework) Increase the interaction between managers and the operators Reduce the overall cost of poor quality Metrics for LPA Effectiveness LPA audits are more effective when there output is monitored and when non conformance’s are detected the corrective actions are effectively implemented. This will help establish ownership and accountability for all those assigned to conduct the audits. Metrics Measures Percent of Audit completed on time Implementation of the program and assigned LPA priority Percentage of Conformity Percent of times checked which were observed to be conforming with the defined standard Corrective Actions Completed On time completion of all corrective actions Repeat Non Conformance’s The effectiveness of corrective actions taken Industry Forum can support in training and developing Layered Process Audits for your business. If you are interested and would like to find out more then please contact us at enquiries@if.wearecoal.work Further information enquiries@if.wearecoal.work +44 (0)121 717 6600
February 25, 2019 Industry Forum Blog The Office for National Statistics (ONS) states that, “The average German worker produces more in four days than a British equivalent does in five.” The ONS report pointed out that there has been a nosedive in productivity for every member of the G7 since the financial crisis of the late 2000s, but the impact on the UK has been twice as severe. It is vital to the success of the UK manufacturing industry long term to commit to improving its competitiveness. As such, SMMT Industry Forum will be providing free consulting review and assessment sessions for organisations looking to drive improvement in competitiveness at this years Commercial Vehicle Show (The CV Show) from SMMT stand number: 5E60 The show, which is free to attend, is the largest and most comprehensive road transport and commercial vehicle event in Britain, providing truck and van operators with far greater choice than anywhere else in the UK. The Show, which attracts around 21,000 business visitors, is held at the NEC Birmingham. SMMT Industry Forum’s free consulting review sessions will provide organisations with a clear outline of where improvements can be made, based on a structured discussion of your current processes, application and performance. Our industry experts will be available throughout The CV Show to conduct sessions. Sessions can be booked to review the following capability functions: Competitive Strategy and Management Systems New Product Introduction Manufacturing Operations Supply Chain Management Click here to book your slot. We will be in touch to confirm who your appointment will be with. Click here if you would like to pre-arrange a more general discussion with our expert team during the event.
February 14, 2019 Industry Forum Blog Daily Management is concerned with completing ‘a day’s work in a day’. To be successful managing day to day we need to manage the following; work demand must be clearly understood which generates the plan. The plan has to be appropriately resourced with people, equipment, materials and information. Performance against the plan must be clear in real time. Finally the reason for any performance gap must be known. Daily management is about meeting ‘budgeted’ performance. It is not about meeting ‘stretch’, we use Policy Deployment for stretch. Effective leaders develop behaviours that support the people that carry out day to day work, in a way that helps them understand more about their process, performance and problem solving. For many this could be considered as common sense, however this is not always common so a process is required for effective Daily Management. How do we implement it? Activities and features that combine to form a Daily Management process would include the following; Activities that teams carry out to set standards Activities that managers undertake and are linked to the standards An escalation process Simple identification of problems Supporting Activities for teams Effective Daily Management requires clear standards to be in place, so that deviation from the ‘norm’ is obvious. Techniques that help here include: 5S Standardised Work Visual Management Daily stand up review of performance using a PDCA approach Problem Solving and countermeasure thinking / continuous improvement Supporting activities for managers The managers should also demonstrate certain activities in support of good daily management. Leaders walking the floor Teaching the Socratic way – with questions. Coaching Layered audits, (sometimes referred to as kamishibai) Lead by example These are the essential skills and behaviours for leaders to display. N.B. The top 3 are skills the bottom one is behaviour. The escalation process A key part of the daily management routine is having a clearly defined escalation process so everyone knows what to do when abnormal conditions are identified. The infinity loop provides us with the fundamentals of this process. Normal working is made up of a combination of two cycles; sustaining and improving; together called the infinity loop or the ‘figure of 8’ model. The hand-off from Loop 1, to Loop 2 is the first opportunity to consider escalation. This could be at a daily team meeting. It would be handed over at the plant level daily meeting. Decisions will be made based on severity, skills, capacity, and shown at the plant Obeya. Simple questions to identify problems Is normal condition defined? Checks 5C/S, visuals, standards etc. Are there gaps between target and actual? Do we know where we are in real time? Was current standard work followed? Do we have it, is it current, do we use it? Why the gaps? How well do we understand the process? How will we close the gaps fully (P-D-C-A)? No ‘sticking plaster’ solutions, although containment may be required before root cause etc.? When can we review success and learning? Set expectations, if time scales are long this may also lead to escalation. Actions should also be on the visual management as ‘Rapid PDCA cycles’ What are the benefits? Daily Management is used to achieve all three of the goals of TPM: Zero accidents Zero defects Zero breakdowns It achieves this over time by bringing the best out of people, to pull together and meet the daily demands on the business. Daily Management will give: Control Structure Clear processes Defined roles and responsibilities. These all simplify the work routine. Industry Forum’s Team Leader Essentials training covers daily management in detail. Find out more